Return-request window
The proposed customer experience allows a return request within 7 days of delivery. This number should be confirmed against the final operational and category policy before launch.
Eligibility
Final eligibility should be stated product by product where necessary. As a general launch principle, returned items should be unused, unworn and returned with original packaging, tags and included accessories where applicable.
For hygiene-sensitive or otherwise non-returnable categories, any exception should be disclosed clearly on the product page before purchase and applied consistently with applicable consumer law.
How to request a return
- Open the order in your account or contact BEADPUNK Client Care.
- Select the relevant item and return reason.
- Follow the pickup or self-ship instructions provided for that order.
- Keep the product and packaging protected until handover.
Refunds
Refund timing and method will depend on the original payment method, inspection outcome and payment-provider processing time. The live policy should state the expected timeline once the payment and returns workflow is finalized.
Damaged, defective or incorrect items
If an order arrives damaged, defective or different from what was ordered, the customer should contact Client Care promptly with the order number and supporting photographs so the issue can be assessed and resolved.
Nothing in the final policy should be drafted to remove rights that cannot lawfully be excluded under applicable consumer-protection law.